Frequently Asked Questions

FAQ >> Failed Backup Errors and Trouble-Shooting

Each time a backup fails you will be sent a 'Failed Backup Notification' via email, unless you have disabled these via the 'Account' -> 'Notifications' section of your account. The status of your latest backup is also shown in the 'Domains' -> 'Overview' section of your account when your 'Backup Status' setting is set to 'Active'.
 
Most failed backup errors provide instructions outlining how to resolve the error, please read and follow these instructions. If doing so does not resolve the error, please refer to the following notes regarding failed backups.

Failed Backup Notes

Backups can fail due to a variety of reasons:

Configuration Changes

The following configuration changes should be applied to your API depending on the type of error which is occurring.
 
Case A
This change should be applied if you receive a 'Backup Processing Failed' error message. The configuration changes will reduce your backup packet sizes, and reduce your FTP backups fail-over limit - note you will need to configure FTP backups via the 'Domains' -> 'API' -> 'Configure FTP Backups' section.
 
Please download the 'myrepono_config.php' file shown below and upload the file to your API directory which contains your 'myrepono.php' API file, please ensure the file is named 'myrepono_config.php' when uploaded. Once you have uploaded the file and completed the FTP backups configuration process, please simply provoke a new backup via the 'Domains' -> 'Overview' section.
 
If the same error continues to occur, please adjust the $api_max_http_filesize value on line 9 so it's value is set to '0' rather than '16' - this will force usage of FTP backups.
 

<?PHP
 
$api_packet_filesize = "5";
// Maximum backup packet filesize (in MB).
 
$api_max_file_filesize = "5";
// Maximum filesize that can be backed up without splitting (in MB).
 
$api_max_http_filesize = "16";
// Maximum filesize that can be transferred via HTTP rather than FTP (in MB).
 
?> [Download Source File]

 
Case B
This change should be applied if you receive a 'File Indexing Failed' error message. The configuration changes will reduce the quantity of files which are indexed in each stage.
 
Please download the 'myrepono_config.php' file shown below and upload the file to your API directory which contains your 'myrepono.php' API file, please ensure the file is named 'myrepono_config.php' when uploaded. Once you have uploaded the file, please simply provoke a new backup via the 'Domains' -> 'Overview' section.
 
If the same error continues to occur, please adjust the $api_max_files_per_process value on line 3 so it's value is set to '10' rather than '100'. In extreme circumstances you may need to reduce the value to '1'.
 

<?PHP
 
$api_max_files_per_process = "100";
// No. of files to index per process.
 
?> [Download Source File]

 
Case C
This change should be applied if your API is unable to communicate with the myRepono system. This issue can not always be identified, however you may notice connection errors listed in your API 'error.log' file, or in certain cases you may receive the 'Unable to end file indexing session' error, or when processing a restoration you may receive an 'Invalid restoration request' error. The configuration changes will force your API to use a specific connection method when the API does not automatically fail-over to do so.
 
Please download the 'myrepono_config.php' file shown below and upload the file to your API directory which contains your 'myrepono.php' API file, please ensure the file is named 'myrepono_config.php' when uploaded. Once you have uploaded the file, please simply provoke a new backup via the 'Domains' -> 'Overview' section.
 
If the same error continues to occur, please adjust the $api_force_curl value on line 6 so it's value is set to '1' rather than '0'. You may also wish to adjust the $api_myrepono_https value on line 3 to try different combinations of connection method.
 

<?PHP
 
$api_myrepono_https = "0";
// Connections use HTTPS protocol (1 = Yes, 2 = Critical Only, 0 = No).
 
$api_force_curl = "0";
// Force usage of CURL extension if allow_url_fopen not 'on'.
 
?> [Download Source File]

Contact Support

If your backups continue to fail, please contact support immediately so we may investigate the cause of the failed backups.

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