Blog

System Migration: Wednesday 3rd August 2016

This migration process has now been completed!

We will be migrating the myRepono system to new hardware in a new data centre on, Wednesday 3rd August 2016.

We expect this process to begin at 9am BST/4am EDT, at which point all backup processing will be paused, at 10am BST/5am EDT the myRepono system will be taken offline to enable us to complete the final synchronisation between the new and old hardware, this will likely take around 1 hour to complete at which point the myRepono system will be brought back online.

API Version 2.1 for PHP 7

The myRepono Backup API has been updated to address a PHP 7 compatibility issue.

It is recommended that all users update their API to version 2.1 using either the manual or automated API installation tools, or users running version 1.4 or above may be able to take advantage of the API upgrade tool.

Happy 5th Birthday myRepono!

Please note, this birthday offer has now ended.

Sunday 15th November 2015 is myRepono's 5th birthday, so to celebrate we are offering a very special top-up reward offer for one day only!

To say thank you for your support over the past year, we are offering a very special 25% top-up reward for all top-up payments of $25 USD / £25 GBP / €25 EUR or more!

But that's not all! To top that very special offer, we are offering an outrageous birthday top-up reward of 50% for all top-up payments of $50 USD / £50 GBP / €50 EUR or more!

System Downtime Report: 5th August 2015

Period of Downtime:

Wednesday 5th August 2015 9:30 BST, to Wednesday 5th August 2015 13:55 BST (4 hours 25 minutes)

Reason for Downtime:

We have detected a faulty drive within a large data storage array, as a result this array has been taken offline. We believe this fault is associated to the downtime which occurred earlier this week.   At this time the faulty drive has been replaced and the array is performing integrity checks to recover from the fault - this process is likely to take several hours to complete during which time some customer backups will be unavailable.   We do not expect any loss of data and hope to return the system to normal later today.   UPDATE 13:55 BST: The affected data storage array is now back online and all customer backups are now available. We have no reason to believe any data has been disrupted, though please check your backups and notify us immediately if you notice any issues.

We sincerely apologise for any inconvenience caused by this downtime!

System Downtime Report: 1st to 3rd August 2015

Period of Downtime:	Saturday 1st August 2015 20:00 BST, to Monday 3rd August 2015 12:00 BST
Reason for Downtime:	An issue developed affecting a large data storage array which resulted in our primary server becoming unresponsive on the 1st August 2015 at approximately 20:00 BST. Our three independent monitoring systems failed to identify this downtime resulting in an extended period of downtime before the issue was investigated. Our primary server was brought back online on the 2nd August, and backup/restoration processes were restarted around 24 hours after the initial failure.   At this time the affected data storage array is offline whilst it is performing integrity checks, as a result some customer backups are unavailable.   UPDATE 12:00 BST: The affected data storage array is now back online and all customer backups are now available. We have no reason to believe any data has been disrupted, though please check your backups and notify us immediately if you notice any issues.
Future Prevention:	We have increased the sensitivity of our proactive monitoring system and introduced new monitoring criteria to improve the likelyhood that such issues will be detected in advance in the future. We will be reviewing all our monitoring systems to identify how to prevent such failures from re-occurring. We will also be releasing an update to the myRepono WordPress Backup Plugin to address connection issues reported by several customers.

We sincerely apologise for any inconvenience caused by this downtime!