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5th August 2015

Blog >> System Downtime Report: 5th August 2015

Period of Downtime:

Wednesday 5th August 2015 9:30 BST, to Wednesday 5th August 2015 13:55 BST (4 hours 25 minutes)

Reason for Downtime:

We have detected a faulty drive within a large data storage array, as a result this array has been taken offline. We believe this fault is associated to the downtime which occurred earlier this week.
 
At this time the faulty drive has been replaced and the array is performing integrity checks to recover from the fault - this process is likely to take several hours to complete during which time some customer backups will be unavailable.
 
We do not expect any loss of data and hope to return the system to normal later today.
 
UPDATE 13:55 BST: The affected data storage array is now back online and all customer backups are now available. We have no reason to believe any data has been disrupted, though please check your backups and notify us immediately if you notice any issues.

We sincerely apologise for any inconvenience caused by this downtime!


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