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3rd August 2015

System Downtime Report: 1st to 3rd August 2015

Period of Downtime:

Saturday 1st August 2015 20:00 BST, to Monday 3rd August 2015 12:00 BST

Reason for Downtime:

An issue developed affecting a large data storage array which resulted in our primary server becoming unresponsive on the 1st August 2015 at approximately 20:00 BST. Our three independent monitoring systems failed to identify this downtime resulting in an extended period of downtime before the issue was investigated. Our primary server was brought back online on the 2nd August, and backup/restoration processes were restarted around 24 hours after the initial failure.
At this time the affected data storage array is offline whilst it is performing integrity checks, as a result some customer backups are unavailable.
UPDATE 12:00 BST: The affected data storage array is now back online and all customer backups are now available. We have no reason to believe any data has been disrupted, though please check your backups and notify us immediately if you notice any issues.

Future Prevention:

We have increased the sensitivity of our proactive monitoring system and introduced new monitoring criteria to improve the likelyhood that such issues will be detected in advance in the future. We will be reviewing all our monitoring systems to identify how to prevent such failures from re-occurring. We will also be releasing an update to the myRepono WordPress Backup Plugin to address connection issues reported by several customers.

We sincerely apologise for any inconvenience caused by this downtime!

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16th April 2015

New Feature: Domain Search

Search Domains

Search Domains

We are pleased to announce the myRepono system now includes a domain search tool to simplify management when multiple domain configurations have been created.

In response to popular demand, the 'Domains' section now includes a search tool for all users with more than 10 domain configurations which enables quick and easy selection of specific domains.

[Read More]

14th April 2015

API Version 2.0 for Future Compatibility

The myRepono Backup API has been updated to address potential future compatibility issues, and current edge-case compatibility issues.

It is recommended that all users update their API to version 2.0 using either the manual or automated API installation tools, or users running version 1.4 or above may be able to take advantage of the API upgrade tool.

[Read More]

7th April 2015

We now accept American Express!

We accept American Express!

We accept American Express!

We are pleased to announce the myRepono system now accepts top-up payments using American Express cards.

To submit a top-up or automatic top-up payment using your American Express card please simply follow the normal credit/debit card top-up process ensuring you select the 'American Express' card type.

[Read More]

14th November 2014

Happy 4th Birthday myRepono!

Please note, this birthday offer has now ended.

Saturday 15th November 2014 is myRepono's 4th birthday, so to celebrate we are offering a very special top-up reward offer for one day only!

To say thank you for your support over the past year, we are offering a very special 25% top-up reward for all top-up payments of $25 USD / £25 GBP / €25 EUR or more!

But that's not all! To top that very special offer, we are offering an outrageous birthday top-up reward of 50% for all top-up payments of $50 USD / £50 GBP / €50 EUR or more!

Top-Up Now!

[Read More]

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