Frequently Asked Questions

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• API Configuration & Customisation (v1.6, 1.7)
  

  Note, most users do not need to read this article and customise the API. These settings are for advanced configur...

• API Configuration & Customisation (v1.5)
  

  Note, most users do not need to read this article and customise the API. These settings are for advanced configur...

• API Configuration & Customisation (v1.4)
  

  Note, most users do not need to read this article and customise the API. These settings are for advanced configur...

• Failed Backup Errors and Trouble-Shooting
  

  Each time a backup fails you will be sent a 'Failed Backup Notification' via email, unless you have disabled these via the 'Acco...

• Definitions: API, PHP, FTP, mySQL and more.
  

  The myRepono.com website includes a range of technical terms and acronyms such as API, PHP or mySQL. Below you will find a seri...

• API Configuration & Customisation (v1.3)
  

  Note, most users do not need to read this article and customise the API. These settings are for advanced configur...

• How are my FTP details secured?
  

  If you configure FTP backups then we will store your FTP login details. We treat your FTP details with the strictest security....

• Is the backup process security suitable for credit card data?
  

  Yes, the myRepono backup encryption and transfer process provide ample security for credit card data and are in compliance with...

• API Configuration & Customisation (v1.0, 1.1, 1.2)
  

  Note, most users do not need to read this article and customise the API. These settings are for advanced configur...

• How secure is the backup process?
  

  In order to retrieve backup files from your server our system and your API must go through a strict chain of requests to authent...

• API Requirements
  

  The myRepono Backup API is designed to be compatible with as many servers as possible. The API is written in PHP and therefore...

• How are payments processed and what security measures are in place?
  

  We accept credit and debit card payments using SagePay, a reputable UK-based payment processor. We also accept payments using P...

• How are backups encrypted?
  

  The myRepono API offers support for two encryption methods, by default our own custom encryption algorithm is used for improved...

• How are backups transferred to the myRepono backup servers?
  

  When myRepono initiates a backup it connects to the API installed on your web site to generate the backup. The backup API will...